REMOTE SUPPORT
ASG REMOTE IT SUPPORT
Please contact us on 011 975 7521 if you need remote IT support on your PC.
If we are not able to fix your problem remotely, we'll probably need to send out a technician to your site.
WHAT IS REMOTE IT SUPPORT?
During the confined situations that we experience today, Remote IT Support has become more prevalent than ever.
Remote IT Support for small & medium business is the fastest way to resolve IT Problems from practically anywhere in the world. Just a stable internet connection and our remote software that can be downloaded for free below.
Our remote connections are secure and encrypted making our service absolutely safe.
ASG’s focus is being an outsourced IT service provider and we utilise remote IT services as an alternative source for an on-site IT Technician. Additionally, we have IT solutions available to provide and manage your entire IT Infrastructure (local and cloud) remotely.
We are able to provide managed IT support for Servers and Network systems and can remotely resolve most basic, common and complex problems in less time than it would take if we had to resolve the problem on-site.
ASG is your preferred IT support company for remote support and onsite IT services.
WHAT IS REMOTE IT SUPPORT?
We suggest that you have a decent Internet Connection for us to do the remote support. If you have a slow connection, it will take us much longer.
Please click on the “Get Support” download button to download our remote support tool. This is quite a big file (4.4 MB) and could take a couple of minutes to download.
If prompted to run or save the file, select to save it somewhere where it will be easy to find (i.e. your desktop). If you need remote support in future, you could simply phone us at 011 975 7521 and click on the saved file.
Once you run the application an ASG technician can connect to your PC.
Once we’ve connected to your computer we will attempt to fix your IT problems and phone you when we’re done. Remember to close all your confidential information before we connect!
What will you need for ASG to provide Remote IT Support?
- A stable internet connection
- A remote Support Package – See support package below
Are you working from home?
What you will need to ensure reliable productivity:
- A laptop or PC
- Internet connection
- Remote access to company programs and applications
- A home/cloud-based phone system to your company PABX
- UPS (Uninterruptible Power Supply) to provide power during load-shedding
Should you require the above for reliable productivity, contact us today.
IT Support
5 Remote Support Units
– 15 minutes a unit –
IT Support Lite
15 Remote Support Units
– 15 minutes a unit –
IT Support Pro
30 Remote Support Units
Including a 30 Minute
Remote IT Consulting Session
– 15 minutes a unit –
IT Support Premium
50 Remote Support Units
Including a Remote IT Assessment
and a 30 Minute Remote IT Consulting Session
– 15 minutes a unit –
TERMS AND CONDITIONS
ASG can support you locally or globally with Remote IT Support and we are capable of providing this support to you near instantly and securely.
- We’ll get a technician to rectify any issues ASAP.
- Units: 1 unit is 15 minutes and units expire after 6 months after the date of purchase.
- Possible to utilise your SLA units, if you’re on an SLA with ASG.
- Please ensure that you always have recent backups of your important data.
- Our support staff will maintain the confidentiality of your files and data.
- We also undertake not to provide any of your information to any third party, except where we are lawfully required to do so.
- Please take note that we have the right to not have to provide support for any reason.
- This includes (but is not limited to) the presence of unlicensed or illegal software on your PC, obscene or pornographic material on your PC or the presence of any material or software that we deem to be unlawful.
- Remember, you will still be liable to pay us for our time spent.
- We will not be held responsible for any data loss – please make backups of your data beforehand.
- Again, if the problem was caused due to matters beyond our control, you will have to pay us for the additional time spent.
- If you are not satisfied with our service FOR ANY REASON, please contact us immediately on 011 975 7521.
- All packages are excluding VAT.
- Payments can be made via PayFast, EFT or credit card.