REMOTE SUPPORT
ASG REMOTE IT SUPPORT
Please note: ASG provides remote IT support only to SLA clients. If you are not an SLA client, contact us to discuss how we can add remote IT support to your SLA.
Please contact us on 011 975 7521 if you need remote IT support on your PC.
If we are not able to fix your problem remotely, we'll probably need to send out a technician to your site.
WHAT IS REMOTE IT SUPPORT?
During the confined situations that we experience today, Remote IT Support has become more prevalent than ever.
Remote IT Support for small & medium business is the fastest way to resolve IT Problems from practically anywhere in the world. Just a stable internet connection and our SLA clients can get instant assistance from an ASG technician.
Our remote connections are secure and encrypted making our service absolutely safe.
ASG’s focus is being an outsourced IT service provider and we utilise remote IT services as an alternative source for an on-site IT Technician. Additionally, we have IT solutions available to provide and manage your entire IT Infrastructure (local and cloud) remotely.
We are able to provide managed IT support for Servers and Network systems and can remotely resolve most basic, common and complex problems in less time than it would take if we had to resolve the problem on-site.
As an SLA client, simply phone us or follow the process provided by your ASG technician to receive remote IT support.
WHY CHOOSE ASG FOR REMOTE SUPPORT?
As an SLA client, ASG can support you locally or globally with Remote IT Support and we are capable of providing this support to you near instantly and securely. We’ll get a technician to rectify any issues ASAP.
Ready to Get Support?
Click the button above to connect with our support team.
Remote IT support is available exclusively to SLA clients, so please have your SLA details ready when contacting us.
What will you need for ASG to provide Remote IT Support?
- A stable internet connection
- A remote Support Package – See support package below
Are you working from home?
What you will need to ensure reliable productivity:
- A laptop or PC
- Internet connection
- Remote access to company programs and applications
- A home/cloud-based phone system to your company PABX
- UPS (Uninterruptible Power Supply) to provide power during load-shedding
Should you require the above for reliable productivity, contact us today.