FREQUENTLY ASKED QUESTIONS
Any IT related questions or IT assistance - ASG can help you
We'll answer your questions
We live in a world filled with technology, which means we constantly need our IT support questions answered and resolved promptly.
Every day computer technology evolves and so do the solutions based in IT support. Long gone are the days of lengthy hours of setup and installation, as IT assistance has become a remote service easily communicated and efficiently solved.
We know that you may still have some unanswered IT support questions, so we took the liberty of answering the frequently asked ones.
There are three means of contact, all of which will allow you to directly communicate with our service desk.
Telephone: You will be given a service desk number and upon calling will be immediately transferred to a technical engineer. In the event that there are none available, an engineer will get back to as soon as possible.
Email: Send our service desk an email and your issue will be logged immediately and attended to accordingly.
Clicking on the pop-up: Our IT assistance software will be installed onto your computer allowing you to log a call with us directly, after which our engineer will then promptly call you back.
ASG is an IT support company operating both remotely and onsite.
Remote IT support is more immediate, allowing our IT support engineers to provide you with IT system support without the cost, delay and inconvenience of having somebody come to your office.
However when required, we will send IT assistance onsite to solve your problem, install new hardware, complete a project and so on.
Onsite support is included with our “Total Care” IT support contract.
Yes, ASG will act as your IT support department assisting you with support for all your technology, both OS and phones such as Linux, Windows PC, BlackBerry and iPhone, and various other brands.
Yes, as an IT technical support company, ASG has made substantial investments in high-end corporate IT support tools and in doing so, we have equipped ourselves with the ability to monitor your systems remotely.
We can now address any system problems immediately, before the issue snow balls.
As a prevention method we also install anti-spyware, anti-virus programs and anti-spam and manage them for you.
In addition to this we will provide a complete IT strategy so that your systems are built on firm foundations. Often, getting the right IT support system in place is actually more affordable than solving problems as they occur.
With ASG technical, IT support is made easy, effortless and affordable. We are confident that we’ve answered some of your IT support questions. Please contact us if you have any more IT support questions or contract information.
Please feel free to contact us for more information.
Our ad hoc support rates are available on request.
ASG’s Total Care agreement includes scheduled recurring site visits. Please feel free to contact us for more information.
ASG’s Total Care agreement includes an account manager. Please feel free to contact us for more information.
ASG’s Total Care agreement includes setting up of new employees, as long as they are included in the support agreement.
ASG provides a response matrix that is shared with the client and applied to support tickets. Please feel free to contact us for more information.
Yes, from completely outsourcing your IT department to ad hoc support calls. ASG’s IT Support services can be customised to your business and requirements. Please feel free to contact us for more information.
Have more questions?
We will gladly answer any more questions you might have about IT Support Service and retalated IT topics.