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What is ASG?

ASG is a Managed IT Service Provider with over 30 years in the IT industry. Providing IT Support Services to companies with between 10-250 users. Headquarters for ASG are based in Johannesburg, South Africa. ASG provides IT services to companies all over Gauteng, Cape Town and Durban.

Why ASG?

ASG is a leading IT Company with over 30 years in the IT industry and with headquarters based in Johannesburg, South Africa. ASG has branches all over South Africa to provide swift and professional IT Support services. ASG is focused on being a valued strategic partner in your business, your virtual CIO and your dedicated Outsourced IT department.

Why outsource my IT to ASG?

There are over 80 companies that outsource their IT to ASG where customers constantly express their gratefulness for how ASG fixes their IT problems quickly and efficiently. This is due to ASG’s trained engineers providing IT supports services in a most professional, comprehensive manner to businesses in South Africa.

ASG’s 30+ years of experience and knowledge assist many companies keep their IT running optimally because their team of 40+ trained IT professionals are monitoring and managing your IT infrastructure continuously. Their IT technicians ensure that no matter the IT issues, they are capable of solving the issues and keeping your IT infrastructure running in optimally.

What are ASG’s response times?

Dependent on the ticket priority, ASG’s average responses times are resolving IT issues the same day or the next business day.

How is ASG accountable

ASG’s has been providing IT support service to businesses for over 30 years. ASG’s services are backed by a Service Level Agreement (SLA) that clearly stipulates the services, service expectations and time frame for the services that your business must receive. With every support ticket submitted, ASG sends short customer surveys after every completed ticket so they can get your feedback on whether or not the service received was as expected.  If the survey is anything but perfect, the ticket will be escalated to ensure your IT issue is resolved immediately, then your feedback will again be required to ensure a better service is received.

What if I already have internal IT support staff?

ASG can build a partnership with your internal IT department and fully integrate with any internal projects that your IT department needs support with. Helping your team focus on what is most important and providing professional feedback with our experienced IT technicians.

Can ASG create custom IT proposals to suite my business?

Yes, you can get a free custom IT proposal from ASG. No matter the size of your business or the services your business requires, ASG will ensure a customised IT proposal is made for your business at a very affordable price.