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In-House vs Outsourced IT and the best for your company

In-House vs Outsourced IT

In-House vs Outsourced IT: Which is Best for Your Company?


In most businesses, integrating IT is essential to running the operation, and business owners know that optimising the return on their IT investment calls for frequent upkeep, appraisal, and, if necessary, technology improvements. Examining the benefits and drawbacks of both in-house and outsourcing IT  can help businesses decide which approach is best for their requirements.

In-House IT Support

If your company has an IT department or an IT professional on staff, they are providing in-house IT help. You will hire the person or team and have complete control over them.


Benefits of In-House IT Support:


Managerial Authority Over Information

Companies in highly regulated sectors (like banking and healthcare) may be cautious to work with an outside IT company because of the potential for data breaches. With your own in-house IT team, you can keep your data safer.

Company Knowledge

The key perk of in-house IT support is having on-hand experts who are familiar with your organisation’s specific requirements and IT setup.

Dedicated workers may be able to handle difficulties more quickly because of their knowledge with the infrastructure, gained via daily interaction with the technology and a thorough grasp of the IT resources and how they are used.

When you have your own IT department, you get to pick the people who work for you, making them a part of the company’s culture. Productivity increases and HR issues are resolved more rapidly when you hire people who share your company’s values.

Quick and Convenient Service

When your company’s IT department is located in the same building as the rest of the company, you can be assured that you will always have easy access to timely assistance. Outsourced IT companies is typically fast, although it can be challenging to reach some organisations during peak hours due to high call volumes.

Disadvantages of In-House IT Support:


Higher Ongoing Cost

The cost of employing someone full time is high. There are the salaries, but there are also the costs of hiring, integration, training, and perks that are often overlooked. These expenses are annualised and remain constant regardless of variations in demand or available funds.

Continuity of Service may be Interrupted by Staff Issues

Internal IT teams are small, so if someone is on vacation or sick, support will suffer. You can prevent this by not allowing multiple employees to be off at once, but you can’t control sick people.

Another issue is IT experts leaving. To sustain your company’s IT support, you need to replace them rapidly, usually at great cost.

Limited Skills

The greater the size of your own IT department, the greater the possibility that you will have access to all of its resources. However, this comes at a greater expense. It’s not easy to strike a balance between spending too much or too little on the expertise you need.

Disadvantages of an IT Technican that is expensive to have as in-house IT support

External IT-Support

In the context of information technology, “outsourcing” refers to the practice of bringing in outside help to resolve an issue. When a company lacks sufficient internal IT resources (such as personnel and equipment), outsourcing IT services is often the best option.

Partnering with an external IT support provider can be break/fix or managed. Traditional break/fix involves hiring someone to fix items when they break. Managed IT support comprises maintenance, monitoring, and service for a monthly cost.


Benefits of Outsourced IT Support:

Saving Costs

You can save tens of thousands of Rand annually by using an outside provider for IT support instead of hiring in-house employees. Typically, you will receive a monthly invoice that itemises exactly what you are paying for. The associated expenses with staffing are not something you need to worry about.

Access to Cutting Edge Expertise

Instead of relying on a few internal IT specialists, the proper provider can give you access to professionals in various technical fields.

External resources are generally more knowledgeable about new industry trends than in-house workers. An extra pair of eyes on your IT resources can also spot IT concerns. IT support companies know the best suppliers, workarounds, and circumstances and have solid contacts with suppliers to get you the best deal from technology providers.


External IT assistance lets you get help when you need it without recruiting full-time workers.

Good outsourced IT support companies also provide 24/7 help. Around the clock system monitoring reduces outages and costly interruptions in your work flow.

Economies of Scale

Utilising the services of a third-party IT provider allows you to expand or contract your operations as and when it is needed. This allows you to hire as many people as you need for a specific period of time (such as during a busy season or a merger or acquisition) but not commit to them for an extended period of time.

Benefits of outsourced IT support.

Disadvantages of External IT Support:



Your IT support team likely has other customers they must prioritise, so you may have to wait for them to address your difficulties. As an aside, managed services allow for round-the-clock monitoring of your network, allowing problems to be found and fixed before they are even noticed.

Data Security

It’s a prevalent misconception that outsourcing IT support increases security risk. Data is probably no more at danger with an external provider than with internal workers because the reputation of the external service depends on preserving the data of its clients.

Putting your systems in the hands of a third-party company comes with its own set of risks. Trust is essential for this to work. In order to determine whether or not the IT firm is reliable, you should read their recommendations and customer reviews before signing any contracts. You should be able to see certifications and client recommendations from any reputable IT outsourcing firm.

In conclusion, when deciding whether to use in-house or outsourced IT support for your company, there are many factors to consider. In-house support provides greater control, quick service, and company knowledge, but it can be more expensive and suffer from limited skills and continuity issues. On the other hand, outsourced support offers access to cutting-edge expertise, cost savings, flexibility, and economies of scale, but it can be subject to availability and data security concerns. Ultimately, the decision depends on the specific needs and resources of the company, and careful evaluation of the benefits and drawbacks of each approach is essential.

FAQs for In-house and Outsourced IT Support for your company:

In-house IT support refers to having an IT department or an IT professional on staff within a company. The company has complete control over the team and can manage them directly.

The benefits of in-house IT support include managerial authority over information, company knowledge, dedicated workers who are familiar with the infrastructure, quick and convenient service, and the ability to hire people who share the company’s values.

The disadvantages of in-house IT support include higher ongoing cost, continuity of service may be interrupted by staff issues, limited skills, and the need to strike a balance between spending too much or too little on the expertise needed.

External IT support refers to the practice of bringing in outside help to resolve an issue when a company lacks sufficient internal IT resources such as personnel and equipment. 

The benefits of outsourced IT support include saving costs, access to cutting edge expertise, flexibility, economies of scale, and access to the entire IT company’s worth of resources, expertise and personnel.

The disadvantages of outsourced IT support include availability, data security risks, and the need to establish trust with the third-party service provider.

A company can decide by evaluating its IT needs, considering the pros and cons of both options, and determining which approach aligns best with the company’s goals, budget, and values.

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