ASG IT Support Services

ASG's structures for IT Support Contracts

ASG's IT Support Contract for South African Businesses.

How ASG Structures Their IT Support Contracts

If you are outsourcing your business IT, you have to have a solid IT support contract in place to ensure the smooth and successful running of every day tasks.

Technology is becoming increasingly integral to running a business, so having access to prompt and dependable help in the event of problems is crucial. Business owners that invest in an IT support contract have peace of mind knowing they have access to professionals who can aid in system upkeep, repair, and updates. Leaving the technical aspects to experts frees up businesses to concentrate on what they do best.

If a company doesn’t have an IT support contract in place, it may waste time and money trying to fix problems in-house or by hiring consultants ad hoc. Businesses can stay ahead of the competition by ensuring their technological infrastructure is always up-to-date and running smoothly with the help of a well-designed and executed IT support contract.

When it comes to providing professional IT support contracts to the South African commercial market, ASG is one of the best IT businesses in Johannesburg.

Our company has been in the IT industry for over 30 years, and we would be happy to serve as your outsourced CIO and IT department.

The ASG team can offer a complete and all-encompassing solution for businesses that use 10 to 250 PCs. We take great satisfaction in being a leading provider of IT support services, and in providing your firm with top-tier knowledge at a price that won’t break the bank.

Our clients typically pay between R6,000 to R95,000 monthly for IT assistance, although this varies greatly based on their specific needs and the size of their business. All security software (anti-spyware, anti-virus, and anti-spam) and monitored data backups are included, ensuring that your most important files are always safe.

Our IT Support Services

We provide an unlimited supply of help desk support and remote assistance for computers, networks, and servers. You have access to unlimited onsite computer, network, and server support every day of the week from eight to five.

In case of an emergency over the weekend and holidays, we can assist — additional overtime surcharge. We have no limits on user management, system relocations, or modifications and carry out routine inspections with real-time notification. We assist your management of all external vendors where required. Once a month, your system is checked and fine-tuned for optimal performance.

Businesswoman for happy ASG clients

IT Security

Safeguarding information systems is crucial to running a successful organisation today. A company’s capacity to function securely in the digital age depends on the integrity, privacy and availability of its information technology systems.

The effects of a cyberattack or data breach can be disastrous, from monetary loss and reputational harm to legal trouble. Firewalls, encryption, and multi-factor authentication are all crucial forms of information technology security that can be used to protect against these dangers.

A security plan is a vital part of every business strategy since the expenses of a breach might far surpass the investment in security measures. The importance of IT security goes far beyond the bottom line since it safeguards the confidence and loyalty of the business’s clientele. Consumers need assurance that their private data will be protected when they transact business with your organisation.

Our support contract includes:

  • Upkeep of Patches
  • Anti-virus and Anti-Ransomware Management
  • Email Security and Firewall Management in the Cloud
  • Filtering of the Online and Controlled Access to the Internet

 

Backup, Disaster Recovery and Security

Constantly checked backups are stored on a nearby NAS device. Your important data is backed up elsewhere and replicated to our data centre under constant surveillance. We alert and monitor for server backups. In the event of a disaster, not only are individual files and folders backed up, but entire servers and operating systems can be restored to completely different hardware.

All customers can make use of our free, constantly-monitored backup solution, which includes offsite replication of your crucial data.

As a result, you won’t have to worry about licensing for your backup solutions every year.

This will save you at least R20,750 a year if you use it on five high-priority personal computers and a couple of servers. The price of data storage in the cloud is in addition.

In order to protect your computers and servers from viruses and spyware, ASG will install antivirus and anti-spyware software at no cost to you, while subscribed to our IT maintenance programs.

This eliminates the yearly expense of updating your antivirus and anti-spyware software. There will be an annual savings of at least R7,000 if you have 20 desktop computers and a number of servers.

 

What We Offer Specifically

  • Fixed cost for projects.
  • Advisory services
  • IT assessments and network audits.
  • Cost and budget planning.
  • Acquisition of hardware and software.
  • access to the Internet via fiber optics and wireless technology.
  • Services for hosting emails and websites, including Exchange Online, Office 365, and Google Apps for Work.
  • CCTV Surveillance Camera Systems and Access Control Methodologies.
  • VOIP phone systems for Hosted and On-Premise PABX phone systems.

Communication and data cabling services IT and Telecoms Infrastructure construction and upkeep.

 

Outsourcing IT support is important for businesses that want to ensure smooth and successful day-to-day operations. ASG is an IT business in Johannesburg that offers IT support contracts to the South African commercial market. They provide a complete and all-encompassing solution for businesses that use 10 to 250 PCs, with a focus on unlimited help desk support and remote assistance for computers, networks, and servers. ASG also prioritises IT security, offering anti-virus and anti-ransomware management, email security, firewall management, and filtering of online access. Backup, disaster recovery, and security are also key areas of focus, with constantly checked backups stored on a nearby NAS device, and data backed up elsewhere and replicated to their data centre under constant surveillance. Additionally, ASG offers a range of other IT services, including fixed cost for projects, advisory services, IT assessments and network audits, cost and budget planning, acquisition of hardware and software, hosting services, CCTV surveillance camera systems, access control methodologies, and VOIP phone systems. Pricing varies based on specific business needs and size, but ASG offers top-tier knowledge at a price that won’t break the bank.

FAQs on how ASG structures their IT Support Contracts

Having an IT support contract ensures the smooth and successful running of everyday tasks. It also provides access to prompt and dependable help in the event of problems, allowing businesses to concentrate on what they do best.

ASG is a leading provider of IT support services in Johannesburg with over 30 years of experience. They can offer a complete and all-encompassing solution for businesses that use 10 to 250 PCs. ASG’s clients typically pay between R6,000 to R95,000 monthly for IT assistance, although this varies greatly based on their specific needs and the size of their business.

ASG provides an unlimited supply of help desk support and remote assistance for computers, networks, and servers. They also offer unlimited onsite computer, network, and server support every day of the week from eight to five. In case of an emergency over the weekend and holidays, ASG can assist for an additional overtime surcharge. They have no limits on user management, system relocations, or modifications and carry out routine inspections with real-time notification.

ASG’s support contract includes upkeep of patches, anti-virus and anti-ransomware management, email security and firewall management in the cloud, filtering of the online, and controlled access to the internet.

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