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What IT Services Should a Business Outsource?

What IT Services Should a Business Outsource?

What IT Services to Outsource for Your Business

Businesses in Gauteng often struggle to manage their IT infrastructure efficiently and effectively in today’s fiercely competitive environment. Recent data shows that 53% of SMB owners feel their company is disadvantaged when compared to bigger enterprises when it comes to IT costs. Small and medium-sized businesses (SMBs) can cut expenses and get access to resources by outsourcing IT assistance to a reliable managed service provider (MSP). Also, working with an MSP can greatly improve cybersecurity measures, since small firms are the target of 43% of cyber attacks but only 14% are prepared to fight them.

Using an MSP can help businesses reduce the risk of IT downtime, which can cost thousands of rands per hour. Outsourced IT services may also help with understanding technical developments and making sure adoption is easy. This advisory will go over what IT services a business should outsource covering topics like which services to outsource, how to pick the best outsourcing partner, and how to handle the relationships and dangers that come with it.


Identifying the Services to Contract Out

A comprehensive evaluation of the company’s present IT requirements, skills, and goals should precede any outsourcing decisions on IT services. Ideal candidates for outsourcing include non-core services as well as those that demand specialised knowledge. Some examples are:

Technical Support and Help Desk: Businesses can benefit from round-the-clock technical support through outsourcing help desk services. This helps to resolve IT issues quickly and minimise downtime.

With cyber threats on the rise, businesses can benefit from outsourcing cybersecurity services to fortify their defenses, install stringent security measures, and reduce risks in advance.

Data storage, backup, and software as a service (SaaS) applications are just a few examples of scalable and cost-effective cloud solutions that organisations can take advantage of through outsourcing cloud services. This model eliminates the need for enterprises to invest heavily in in-house infrastructure

Organisations can boost their productivity and efficiency by optimising network performance, ensuring reliability, and effectively addressing connectivity issues through the outsourcing of network management services.


Find the Perfect Outsourcing Partner

Your IT projects’ success hinges on your choice of outsourcing partner. Think about these things when you’re assessing possible MSPs.

Professionalism: Pick an MSP in Gauteng that has experience and a history of successfully meeting the unique IT requirements of all businesses, including small and medium-sized businesses (SMBs). You can tell someone is trustworthy and credible if they have credentials, awards, and testimonials from satisfied customers.

Scope of Services: Check if the managed service provider’s service offerings are in line with what your company needs. Help desk support, cybersecurity, cloud solutions, and network administration are all parts of the MSP’s extensive service suite that shows they can handle a wide range of IT needs.

Partner with an MSP whose services can be easily expanded or contracted to meet the changing needs of your company and its information technology infrastructure. Contract terms and service offers that are flexible allow for customisation and the ability to react to new situations.

Data Security and Regulatory Compliance: Give preference to MSPs who have certificates attesting to their adherence to stringent security protocols and regulations. Check that they follow all the rules and regulations regarding the security and privacy of your data.


Guiding you through the intricacies of risk management and fostering strong relationships.

In order to effectively manage risks associated with outsourcing IT services, small and medium-sized businesses should pay attention to the following suggestions.

Ensure Clear Expectations: Clearly define objectives, service level agreements (SLAs), and key performance indicators (KPIs) with your MSP to promote alignment and accountability.

Encourage effective communication and collaboration by keeping the lines of communication open with your MSP. This will help promote transparency, collaboration, and proactive problem-solving. Regular meetings and updates foster a strong sense of collaboration and build trust between parties.

Monitor Performance: Keep a close eye on the performance of your MSP, making sure to regularly check against established metrics and benchmarks. Address any issues or concerns that arise in a timely manner. Regular performance reviews allow for adjustments and improvements in service delivery.

Develop a Partnership: Develop a partnership mindset with your MSP, considering them as an integral part of your internal team rather than just a supplier. Invest in cultivating a strong working relationship founded on respect, trust, and common objectives.

Partnering with a reputable MSP such as ASG can bring a multitude of advantages to businesses of all sizes in Gauteng. These include saving costs, bolstering cybersecurity measures, streamlining operations, and gaining access to specific expertise and abilities.


With careful planning and decision-making, businesses can make the most of their IT capabilities and prioritise business growth and innovation. This involves making strategic choices about outsourcing services, selecting the right partner, and effectively managing risks and relationships. With our expertise and dedication, ASG is fully committed to providing customised solutions and outstanding service to help you achieve your business goals and thrive.

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