IT Support for Small to Medium Businesses

ASG offers a full range of IT support services, customized to your needs, at an affordable price. From day-to-day troubleshooting to strategic long term planning, we’ve got you covered! 

ASG is passionate about helping businesses with between 10 and 150 PC's, through our proactive flat-rate IT Support services. Designed to improve your productivity, reduce your costs, increase your profitability and mitigate your business risks, through the effective use of technology. 

We want to partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.

Our 'Total Care' IT support plans give you an all-inclusive support agreement to handle every aspect of your computer and network technology. Here are a few key areas that we cover under our support plans:

• Unlimited Service Desk - We provide UNLIMITED IT Support and service for any computer, server, network, software, e-mail, or internet issue. Whenever you have ANY technology related problem, we are here to help. You never have to pay by the hour for computer support again! And with guaranteed response times, you have peace of mind that your computer emergencies will be taken care of as quickly as possible.

• Unlimited Help Desk - Whether it’s a question about how to change something in a Word document or how to install a device onto your computer, our knowledgeable staff is here to help. We will answer all of your computer related questions in a friendly, easy to understand way.

• Backup Monitoring - We check your backup DAILY to ensure that it is successful. We know how critical business information is to our clients, so we make sure that your backups are being done properly. If your backup does fail, we waste no time figuring out what went wrong so we can prevent it from failing in the future. We also do periodic backup restores to ensure the data is all there.

• Business Continuity - Is your business prepared for the risk of a fire, flood or theft affecting your server or computer equipment? Our comprehensive disaster recovery and business continuity planning means that we can have you back up and running with minimal disruption - instead of losing profits and your valuable company data. 

• Computer Maintenance - Everyday there are new patches, updates, and hotfixes available from Microsoft for your computers. To help keep your systems running at their optimal level, we perform updates and maintenance on all of your machines. We handle all the maintenance so your investment lasts longer without you having to worry about the upkeep. 

• Bandwidth Monitoring - Sometimes certain computers or programs on a network can cause everyone’s machine to run slowly. To help increase efficiency, we periodically check your company’s bandwidth usage to see if a particular computer is a culprit for slowing down your network. If we find a problem, we make resolve it ASAP so all your processes can be done more quickly. 

• Server Maintenance - Servers are the heartbeat of a network and need many “services” running in order to function properly. Because we know how vital your company’s server is, we keep an eye on your server very carefully. If any of its “services” go down, we restart them immediately and can even reboot the server remotely if necessary. We also perform active maintenance on this important computer to make sure your organization stays up and running.

• Managed security – our IT Support contracts come with anti-virus, anti-spyware and anti-spam. We will manage the security for while you run the business. 

• Vendor Management - Most businesses we deal with have multiple technology related vendors. For example, a client may have an Internet service provider, a specialized industry specific software company, a network copier vendor, and a web designer. We act as a liaison between you and those companies and make sure that before any changes take place, that all the pieces of the puzzle work together. We also work with those vendors for you to resolve any issues that come up.

• Product Purchasing Assistance - Trying to find the right technology solution for your organization can be an overwhelming task. By doing the research for you, we take the guess work out of purchasing new computers, software, network equipment, printers, special devices, backup options, and servers. We will provide you with descriptions of products and give you our recommendation for your network. 

• Consulting and Project Planning - As your IT support department, we work with you to help develop a technology game plan. We’ve been project planning for nearly 17 years so we know how to make all the pieces fit together so that your project goes as smoothly as possible.

By working closely with you, we'll highlight possible areas for improvement and suggest IT support and services to help you improve your business. Less down-time and better IT support delivers benefit to all areas of business, maximising the most precious resource you have: TIME.

•  We take the time to fully understand your business, your budget, and your expectations to make sure we are delivering what you want instead of what we think you should have.
• Provide proactive support to prevent downtime, data loss, and other disasters from happening instead of reactively putting out fires.
• Stand behind every recommendation we make with a 100% satisfaction guarantee.

Find Out How Our Services Can Help Your Business - 
FREE No Obligation IT Assessment and Network Audit!  

Wondering if our Total Care IT support plans are a good fit for you? For a limited time, we are offering a free IT Assessment and Network Audit, to show you how we can improve productivity in your business and solve those nagging computer problems once and for all.

• Here's some of what you'll receive with your IT Assessment and Network Audit
• A check on your network's security against hackers and viruses
• Verification of network backups to make sure they are working properly
• Recommendations to make your systems run more smoothly
• Initial IT Infrastructure documentation and an extensive report on your networks health - yours to keep!

To organise your free IT Assessment and Network Audit, call us now on 011 975 7521. (Minimum of 10 PC's)

"Our previous IT Support company wasn’t giving us the support we needed, so we switched to ASG and we haven’t been disappointed. They’re always available when we need them. The online service that ASG provides means that I can even get my emails and PC support wherever I am."