ASG offers a full range of IT support services, customized to your needs, at an affordable price. From day-to-day troubleshooting to strategic long term planning, we've got you covered!

ASG is passionate about helping businesses with between 10 and 150 PC's, through our proactive flat-rate IT support services. Designed to improve your productivity, reduce your costs, increase your profitability and mitigate your business risks, through the effective use of technology.

We want to partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.

Our 'Total Care' IT support plans give you an all-inclusive support agreement to handle every aspect of your computer and network technology. Here are a few key areas that we cover under our support plans:

• Unlimited Service Desk - We provide UNLIMITED IT Support and service for any computer, server, network, software, e-mail, or internet issue. Whenever you have ANY technology related problem, we are here to help. You never have to pay by the hour for computer support again! And with guaranteed response times, you have peace of mind that your computer emergencies will be taken care of as quickly as possible.

• Unlimited Help Desk - Whether it’s a question about how to change something in a Word document or how to install a device onto your computer, our knowledgeable staff is here to help. We will answer all of your computer related questions in a friendly, easy to understand way.

• Backup Monitoring - We check your backup DAILY to ensure that it is successful. We know how critical business information is to our clients, so we make sure that your backups are being done properly. If your backup does fail, we waste no time figuring out what went wrong so we can prevent it from failing in the future. We also do periodic backup restores to ensure the data is all there.

• Business Continuity - Is your business prepared for the risk of a fire, flood or theft affecting your server or computer equipment? Our comprehensive disaster recovery and business continuity planning means that we can have you back up and running with minimal disruption - instead of losing profits and your valuable company data.

• Computer Maintenance - Everyday there are new patches, updates, and hotfixes available from Microsoft for your computers. To help keep your systems running at their optimal level, we perform updates and maintenance on all of your machines. We handle all the maintenance so your investment lasts longer without you having to worry about the upkeep.

• Bandwidth Monitoring - Sometimes certain computers or programs on a network can cause everyone’s machine to run slowly. To help increase efficiency, we periodically check your company’s bandwidth usage to see if a particular computer is a culprit for slowing down your network. If we find a problem, we make resolve it ASAP so all your processes can be done more quickly.

• Server Maintenance - Servers are the heartbeat of a network and need many “services” running in order to function properly. Because we know how vital your company’s server is, we keep an eye on your server very carefully. If any of its “services” go down, we restart them immediately and can even reboot the server remotely if necessary. We also perform active maintenance on this important computer to make sure your organization stays up and running.

• Managed security – our IT support contracts come with anti-virus, anti-spyware and anti-spam. We will manage the security for while you run the business.

• Vendor Management - Most businesses we deal with have multiple technology related vendors. For example, a client may have an Internet service provider, a specialized industry specific software company, a network copier vendor, and a web designer. We act as a liaison between you and those companies and make sure that before any changes take place, that all the pieces of the puzzle work together. We also work with those vendors for you to resolve any issues that come up.

• Product Purchasing Assistance - Trying to find the right technology solution for your organization can be an overwhelming task. By doing the research for you, we take the guess work out of purchasing new computers, software, network equipment, printers, special devices, backup options, and servers. We will provide you with descriptions of products and give you our recommendation for your network.

• Consulting and Project Planning - As your IT support department, we work with you to help develop a technology game plan. We’ve been project planning for nearly 17 years so we know how to make all the pieces fit together so that your project goes as smoothly as possible.

By working closely with you, we'll highlight possible areas for improvement and suggest IT support and services to help you improve your business. Less down-time and better IT support delivers benefit to all areas of business, maximising the most precious resource you have: TIME.

How we can help?

• We take the time to fully understand your business, your budget, and your expectations to make sure we are delivering what you want instead of what we think you should have.
• Provide proactive support to prevent downtime, data loss, and other disasters from happening instead of reactively putting out fires.
• Stand behind every recommendation we make with a 100% satisfaction guarantee.

Find Out How Our Services Can Help Your Business -

FREE No Obligation IT Assessment and Network Audit!

Wondering if our Total Care IT support plans are a good fit for you? For a limited time, we are offering a free IT Assessment and Network Audit, to show you how we can improve productivity in your business and solve those nagging computer problems once and for all.

• Here's some of what you'll receive with your IT Assessment and Network Audit
• A check on your network's security against hackers and viruses
• Verification of network backups to make sure they are working properly
• Recommendations to make your systems run more smoothly
• Initial IT Infrastructure documentation and an extensive report on your networks health - yours to keep!

To organise your free IT Assessment and Network Audit, call us now on 011 975 7521. (Minimum of 10 PC's)

How does flat-rate unlimited IT support from ASG work?

Essentially we can provide you with unlimited telephone, remote and onsite support for all supported equipment, your anti-virus, anti-spyware and firewall for a fixed monthly fee. It’s then our responsibility to manage your system and provide you with support whenever you need it.

OUR "Total Care" IT Support contract is ideal for the dynamic Small and Medium sized business who’s systems need more regular attention and changes to cope with their growing and changing company. A single fixed monthly investment to cover all your IT support requirements. We’ll look after your IT while you look after the business.

"TOTAL CARE" IT SUPPORT CONTRACT

OK, so how much do you need to invest to eliminate all your IT hassles?

Depending upon their requirements and size, our clients generally have a monthly IT Support contract of R 5,000 - R 20,000 per month.

This includes all IT Support, system changes, remote support, onsite support, all security software (anti-spyware, anti-virus and anti-spam) and an allocation of online data backup so that your most important files are backed up and stored offsite.

Contact Us Today to learn more. 

NO RISK GUARANTEE for our IT Support Contracts

Because of the importance and complexity of selecting an outsourced IT service provider, we have taken the risk out of doing business with ASG by offering:

	Our Service Promise We have penalties clauses in our SLA, if we don’t provide you with optimum performance. Our guarantee: If we fail to match the response times or service levels guaranteed to our “Total Care” IT Support SLA agreement, you can request that we pay a R500 penalty per incident – that’s right we’ll credit your monthly subscription for R500 per incident (Limited to 100% of your monthly support fee). That way you won’t ever pay for service that you don’t get.
	No long term Contracts You can give 24 hours notice if you are not happy with our performance in the first 4 months. Thereafter – a 90 days cancelation period applies.
	Money-Back Guarantee If you are not happy with our services in the first 4 months, you can cancel with 24 hours notice and we will refund you for 30 days service – NO QUESTIONS ASKED We can offer this NO RISK approach because of our proven performance. We regularly measure our service levels and our clients’ satisfaction and the results are consistently excellent.