FAQs

Frequently Asked Questions

We'll answer your questions

We live in a world filled with technology, which means we constantly need our IT support questions answered and resolved promptly.

Every day computer technology evolves and so do the solutions based in IT support. Long gone are the days of lengthy hours of setup and installation, as IT assistance has become a remote service easily communicated and efficiently solved. 

We know that you may still have some unanswered IT support questions, so we took the liberty of answering the frequently asked ones.

ASG will answer your questions
How do I contact ASG when I need IT assistance?

There are three means of contact, all of which will allow you to directly communicate with our service desk.

Telephone:  You will be given a service desk number and upon calling will be immediately transferred to a technical engineer. In the event that there are none available, an engineer will get back to as soon as possible.

Email:  Send our service desk an email and your issue will be logged immediately and attended to accordingly.

Clicking on the pop-up:  Our IT assistance software will be installed onto your computer allowing you to log a call with us directly, after which our engineer will then promptly call you back. 

Is onsite IT support better than remote IT support, and what does ASG provide?

ASG is an IT support company operating both remotely and onsite.

Remote IT support is more immediate, allowing our IT support engineers to provide you with IT system support without the cost, delay and inconvenience of having somebody come to your office.

However when required, we will send IT assistance onsite to solve your problem, install new hardware, complete a project and so on.

Onsite support is included with our "Total Care" IT support contract.

Does ASG offer mobile phone and operating system IT support?

Yes, ASG will act as your IT support department assisting you with support for all your technology, both OS and phones such as Linux, Windows PC, BlackBerry and iPhone, and various other brands.

Can you prevent IT support problems?

Yes, as an IT technical support company, ASG has made substantial investments in high-end corporate IT support tools and in doing so, we have equipped ourselves with the ability to monitor your systems remotely.

We can now address any system problems immediately, before the issue snow balls.

As a prevention method we also install anti-spyware, anti-virus programs and anti-spam and manage them for you.

What is your Strategy?
In addition to this we will provide a complete IT strategy so that your systems are built on firm foundations. Often, getting the right IT support system in place is actually more affordable than solving problems as they occur.

With ASG technical, IT support is made easy, effortless and affordable. We are confident that we’ve answered some of your IT support questions. Please contact us if you have any more IT support questions or contract information.

Contact Us

Switch to ASG today - Contact us for a hassle free transition that can be done within 24 hours and will completely eliminate your IT, network and server downtime

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Contact Details

115 Monument Road
Kempton Park, Gauteng (Map)

Tel: 011 975 7521 / Fax: 086 589 0382
info@asg.co.za / support@asg.co.za


ASG is Level 3 (110%) B-BBEE

Established in 1988 with almost 30 years IT experience and certifications

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